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Are you looking for a technology integration partner that can handle your project from start to finish? Hutchison Technologies is here to help. Our team of experts will work with you every step of the way to ensure your project is completed on time, on budget, and to your exact specifications. Read on to learn more about our comprehensive process.

Initial Conversation and Briefing

Our process begins with an initial chat and a briefing meeting with an Account Manager who will scope out your requirements. This meeting may include a site visit to get a better understanding of how you foresee the end result fitting into your space, and potentially what existing technology systems we'd be working with.

Once we have a clear understanding of your needs, we will propose a quotation with detailed explanations of the various aspects like tech integrations, labour and development costs. We'll do a proposal review with you to get to a final quotation with a budget and final result that perfectly match your expectations.

Technical Drawing and Project Management

Once a quote has been signed off, the project will be assigned to a Project Manager who will be your primary point of contact going forward until the completion. Depending on the scale of your project, you may be assigned a project management team, with different people managing the various aspect of your solution, but they will all report to the main Project Manager to keep communication clear for you.

Your Project Manager will work with our CAD drawing team to produce accurate technical drawings of the solution. These detailed drawings will inform our engineering team during installation and ensure the end result meets expectations.

You will receive regular communication throughout the project via your preferred communication method. Some people prefer to receive update emails at regular intervals, while others like a phone call to talk things through instead. Just let your Account Manager or Project Manager know your preferences at the start.

On-Site Installation

Our team will handle all aspects of ordering, shipping, and installation of the products and solutions. We price-check each item with the manufacturers to ensure we get the best deal possible and that each item will make it to the site on time.

If you’re expecting multiple contractors on-site simultaneously, we can work with them directly to coordinate our arrival, ensuring we slot perfectly into the overall project delivery plan. From experience, we've found investing time in staying connected to other suppliers on-site leads to better results.

If your project requires custom programming or other bespoke development support, our Technical Development team will be involved from the initial discussions all the way through to installation. We do this to ensure the custom components function as expected, and to help the installing engineers deliver the solution exactly to brief.

Any engineers on-site will be Hutchison Technologies employees - rather than third-party installers - and will work to our strict standards of safety, hygiene, tidiness, and professionalism. Our dedicated team of Field Engineers - on both the installation and the maintenance side - are a core part of our business and are driven by a passion to deliver fantastic solutions and swift resolutions for our customers.

Your dedicated Project Manager will be the person to liaise with throughout this stage for any questions or concerns you may have. However, if you have concerns or encounter issues you’d like to escalate, an escalation path and contact will have been made available to you at the start, so you always know who to contact if required.

Project Handover and Ongoing Support

Once installation is complete, we provide a full training session on the new system to help your team get the most out of it. With complex or highly customised installs, our Helpdesk and Field Engineers may also attend the training sessions to get familiar with your venue. This helps ensure the whole team is fully informed on how to respond to any support enquiries and reduces delays in resolution down the line.

Our Helpdesk team will provide ongoing support and we offer a 1-year full warranty on all products installed, as well as optional ongoing maintenance contracts to ensure your solution remains in top condition.

We also design our integrations with remote support in mind, meaning we can resolve issues quicker and avoid engineer callout fees. We'll agree a Service Level response time as part of the project handover; typically 2-4 working hours for responding to support enquiries.

If an engineer needs to attend in-person to fix a hardware issue, they should be on-site within 48 hours from your initial contact with our team. We proudly work to a 'First Time Fix' target of 90%, and our engineers regularly get praised in our customer feedback surveys for how responsive and friendly they are.

Additional Considerations

If you have worked with us to develop a unique concept you want to trademark - either for your own peace of mind or for future franchising purposes - we can help you claim the software rights to any custom-developed programmes or concepts that might be applicable. Just let the team know at the start if this is something important to your project.

If during the initial conversation stages, you want to see some example sites that we’ve worked on, our Account Managers are more than happy to take you on some site visits in a location near to you to showcase our solutions in action.

Should there's a particular product brand you’d like to work with - for example, Bose speakers, Philips screens, or Crestron room controls - just let us know. Our Account Managers and Technical Advisors will always plan around your preferences and deliver a proposal that includes them.

If your budget is strictly limited, we recommend letting us know early in the process so we can take this into account when making our initial suggestions. For example, if you have a limited budget, but also prefer Martin Audio speakers, we may suggest an option that uses Martin Audio, but perhaps also an alternative that would have a similar product quality but replaces the name brand speakers with a lesser known brand in order to free up some budget for other AV enhancements you might have highlighted as desirable.

We are certified partners for all the leading industry brands in the AV space, and we aren’t limited by loyalty to any particular manufacturers. This allows us to make recommendations that are best suited to your needs, rather than pushing a solution that might not be the best fit for you.

Additionally, our own in-house workshop can help us custom-build, test, and repair any part of the solutions we provide. That means we are not reliant on third parties or manufacturer repair and replacement protocols. This helps save on costs, and is more environmentally friendly too, as we often manage to repair items rather than chuck them on a landfill and replace them with a brand-new model.

If you want to find out more about the advantages of partnering with Hutchison Technologies for your project, check out this article on our blog which outlines our unique services in more detail.

At Hutchison Technologies we take pride in our comprehensive process that ensures your project is completed to your exact specifications. From conversation and briefing meetings to ongoing support, we handle it all. Contact us today to learn more about how we can help with your access control and management, interactive and immersive displays, networking and connectivity, lighting, AV, or other technology integration needs.